We are delighted to announce that 97% of customers are satisfied with the service that Lyreco offer and would recommend Lyreco to other businesses.
Our nationwide infrastructure enables Lyreco to truly delight our customers, and this has been highlighted with the exceptional scores we received in our logistics and delivery services.
Lyreco continue to strive for improvement and the annual Customer Satisfaction Survey provides the perfect platform to obtain customer feedback which in turn helps the business to make positive changes.
Lyreco are delighted to have been presented with two prestigious BESMA awards; one for Sales Support Team of the Year and the other for Sales Trainer of the Year at a ceremony held at the Lancaster Hotel, London, on Thursday 26th February 2015.
Organised by The Institute of Sales & Marketing Management, The British Excellence in Sales and Marketing Awards (BESMA) are considered one of the UK’s highest levels of recognition of top sales and marketing professionals, rewarding the top achievers and users of best practice.
Rob Jones - Lyreco Customer Services Director, commented “To even be shortlisted as a finalist at this year’s BESMA Awards with such prestigious companies was an achievement, but to win Sales Support Team of the Year was an honour. It is a true testament to the fantastic support and professionalism that my team delivers.”
Selina Jackson, Lyreco Training Manager, recipient of the Sales Trainer of the Year award, commented ‘I am absolutely delighted to have received this award. It remains my key focus, along with my team to continually deliver new and innovative learning solutions in order to provide a first class learning experience at Lyreco and maximise the potential of employees within the business.’
Lyreco have launched an exciting new mobile App for customers; taking their shopping experience to the next level.
Digitalisation is impacting our everyday lives in so many ways and business life is no different. The new Lyreco mobile App provides a unique link between paper catalogues and online, allowing customers to perform their regular tasks in real-time whatever device they are connected to.
The new App delivers key features that Lyreco clients have asked for, whilst retaining those which customers already use when shopping online including: simple product search, easy to order process, account management and order approval. In addition, baskets are synchronised so shopping can be started using the online ordering platform, Webshop and completed using the App and vice versa.
The App not only delivers these functions, but also incorporates augmented reality - Layar. Still rare in the B2B sector, augmented reality is a great tool to deliver an improved product discovery experience for customers. By simply scanning a page marked with the ‘Scan Me’ symbol, users can immediately launch a video, 3D animation, a PDF, a call to action, or a telephone number for Customer Services.
Lyreco's new mobile App is now available for you to download from the Apple App Store and Google Play.
On 22nd October 2014, Lyreco, were awarded the prestigious BOSS Federation Environmental Award for the third time in a row.
The British Office Supplies & Services Industry Awards recognise and reward those in the office supplies industry who can demonstrate real excellence and successful performance of their business. The panel of experienced environmentalist judges expected to see environmental initiatives over and above what would be considered ‘business as usual' in an organisation running a good environmental management system. An inventive and inspiring approach to initiatives was expected. Lyreco’s submission in the areas of “Zero Landfill”, “Energy Efficiency” and “Employee Engagement” really impressed the judges.
The award was received by our Quality, Safety and Sustainability team Manel Roura and Sally Shorter. Peter Hradisky Lyreco Managing Director commented “Winning the award once is a good achievement, winning it three times in a row puts the achievement at another level. I am absolutely delighted to be able to show to our customers that Lyreco is also a leader in this area. Becoming a sustainable business is a journey that requires the support of everybody in the company. Congratulations to all employees for making our Eco-Future vision ‘to be the reference for sustainable workplace supplies solutions’ closer to reality”.
We are delighted to announce that 96% of customers in UK and 97% of customers in Ireland are satisfied with the service that Lyreco offer and would recommend Lyreco to other businesses.
Our nationwide infrastructure enables Lyreco to truly delight our customers, and this has been highlighted with the exceptional scores we received in our Logistics and delivery services.
Lyreco continue to strive for improvement and this satisfaction survey provides the platform in which we can utilise customer feedback to ensure we delight customers each and every time.
Nespresso Business Solutions is the proud sponsor of the Great Place to Work 2014 Awards which takes places the 26th of February in Double Tree by Hilton in Dublin.
Nespresso Business Solutions are proud to be associated with this prestigious event where approx 100 of Ireland’s most successful and well renowned companies will be represented. A group of esteemed professionals and CEO’s will be present for the jovial occasion. It is a fantastic networking opportunity for Lyreco Nespresso Business Solutions as we try to gain a substantial foothold in the marketplace. Guests will enjoy complimentary Nespresso coffee at the gala dinner.
The Environment Protection Agency (EPA) in Ireland carried out a legal compliance audit in Lyreco Ireland. Lyreco is a registered producer of Electric and Electronic Equipment and Batteries andoperates on Business-to-Business B2B basis. The purpose of EPA’s audit was to check compliance with: “Waste Electric and Electronic Equipment Regulations” (WEEE) “Waste Battery and Accumulators Regulations”
The audit was conducted in September the 3rd 2013 in Lyreco Ireland Distribution Centre by Marion Dowd (EPA Inspector) and Manel Roura QSS Manager) representing Lyreco.
Areas covered in the audit were:
• Producer registration for WEEE and Batteries.
• Finance of the WEEE take back scheme.
• Storage condition of WEEE taken back from customers.
• Recovery targets for the WEEE taken back.
• Record keeping for all material taken back.
• WEEE Waste management Plan.
• WEEE Waste Management Reporting.
• Statutory notices on display.
So it was a very comprehensive audit with only 2 observations raised which have already been closed. Once again the audit highlights the level of legal compliance of all our operations in the UK and Ireland
Lyreco, and W.B. Mason, the 3rd largest U.S. office products dealer, are glad to announce a new global alliance.
Steve Law, CEO of Lyreco declared “This new partnership in USA confirms our continued global service proposition to our international customers. Lyreco’s international sales team can propose confidently to customers and prospects industry leading coverage in 44 countries. The similarities between Lyreco’s growth in its home markets and that of W.B. Mason in the U.S. are incredibly similar. The culture and spirit already developed between the senior teams of both companies in recent weeks has been excellent. However, what strikes me most is our mutual passion for customer service and close proximity to customers through an external professional sales force”
W.B. Mason, President and CEO, Leo Meehan says of the new partnership: “We are delighted with this Lyreco partnership. Lyreco’s world class global capabilities in delivered office and workplace products now makes W.B. Mason a first rate global solution for our customers. Supplying customers with the best overall solution for office products today now calls for us to be global in our thinking and capabilities. This partnership allows our customers access to the most complete international delivery system in the world.”
Nespresso Business Solutions will be exhibiting at the Irish Food and Hospitality Exhibition which takes place in the RDS September 18th and 19th. Food and Hospitality (incorporating SHOP) will be the country’s most vibrant showcase of products and services dedicated to Ireland’s food, drink, hospitality and retail sector. The 2013 show promises to be buzzing with new attractions and features as well as playing host to a wide variety of exhibitors from across the industry.
Food and Hospitality 2013 is organised by Dublin based Irish Services Montgomery and Fresh Montgomery, the award winning exhibition company behind market leading events in the food, drink and hospitality sectors including IFE, IFEW, Hotelympia, Hospitality, Speciality & Fine Food Fair and ScotHot.
The Nespresso sales team will be using data scanners to capture information from prospects at the show; whereby they can be segmented by what type of machine they would be interested in for example. This will enable a more targeted post show follow up campaign. The Lyreco/ Nespresso Business Solutions partnership has gone from strength to strength and continues to grow exponentially. We have now sold over 1,000,000 capsules and this figure is increasing as the day’s progress. Work has also begun on our new showroom in Dublin and is expected to be completed by the end of this month. Exciting times indeed as we approach the end of our first year as an exclusive distributor for Nespresso Business Solutions.
Lyreco are delighted to announce a new strategic alliance with Comix (China).
Comix is headquartered in Shenzhen and listed on the Shenzhen Stock Exchange. The company has developed a unique business model mixing manufacturing, distribution (50 sales branches / more than 30 000 retail shops) and Business to Business contract sales. Comix is amongst the best rated stationery companies in China. The company has generated a turnover of RMB 1,5 billion (EUR 180 million) in 2012 and employs more than 3 000 people.
Comix have developed their contract business since 2009, consolidating 2 leading distributors in Shanghai and Beijing. With 4 branches (Beijing, Guangzhou, Shanghai, Shenzhen), the sales force of Comix now cover the main coastal cities of China. A network of 25 service centers has been recently developed to increase the service level and the proximity with its customer base. This successful strategy enables Comix to offer a market leading proposition in the Chinese contract market. The contract business unit employs 400 people and has generated a turnover of RMB 300 million (EUR 37 million) in 2012. Pushed by the win of a significant part of the State Grid contract (largest electric utilities company in the world, with potential sales for Comix above EUR 50 million), Comix forecasts are to dramatically increase sales during 2013.
“Partnering with an international workplace supplies solutions leader will be a major asset to follow our plan to develop our contract business in China”, stated David Dai, Contract Sales General Manager of Comix. “Lyreco’s international customers will be recommended one of the best service propositions in China”.
Steve Law, CEO of Lyreco declared “This partnership in China adds a major country to the global service proposition we are offering to our international customers. Lyreco’s international sales team can now confidently propose coverage in 45 countries to their customers and prospects. Comix’s partnership strengthens Lyreco unique coverage across Asia-Pacific and enables to provide our customers a solution in 11 countries in the region including the 5 largest economies (China, Japan, India, South Korea and Australia)”. “Over the last 18 months, 8 new partners have joined the Lyreco’s community of interest which increase our global footprint by 10 countries” added Ludovic Teinte, Group Development Director of Lyreco
Lyreco are delighted to announce the launch of their new Facilities Management Catalogue.
The catalogue contains a comprehensive range of over 1,800 products all dedicated to the facilities management of your workplace.
The catalogue includes over 160 new products including additional High Visibility clothing, Hazard Signs and Rigger and Wellington boots. Lyreco continue to review and extend the range to meet customers ongoing demands.
To view the interactive catalogue click here, or for a printed copy please contact Customer services.
Despite the challenging business climate Lyreco has continued the pursuit and strengthening of its sustainability strategy.
We consider that we have a special obligation to play a leading role in defining and supporting a truly sustainable industry whilst support our customers in their sustainable approach.
In 2012 we have made great strides in a number of initiatives such as supplier auditing, green product assessment and ongoing energy efficient programmes
To find out more about our key initiatives and achievements please click here
Nespresso HQ is a proud sponsor of the Great Place to Work 2013 European Conference and Awards which takes places the 27th of June in The Mansion House Dublin.
Nespresso is proud to be associated with this prestigious event where 190 of Ireland’s most successful and well renowned companies will be represented. A group of esteemed professionals and CEO’s will speak at the event from various industries and countries. It is a fantastic networking opportunity for Lyreco Nespresso Business Solutions as we try to increase brand awareness and gain a strong foothold in the marketplace.
This sponsorship fits perfectly with the Nespresso brand as high quality coffee and great places to work are closely interlinked. It is an area of great interest to Nespresso so much so that a report was commissioned to investigate The Relevance of Fringe Benefits for Employee Loyalty namely The Bain Report. It examined the critical correlation between a motivated workforce, employee loyalty and a company’s financial success. Not surprisingly the findings indicated that the benefit of premium coffee rated very highly in increasing loyalty and motivation. High quality coffee was among the top factors which employees regarded as key in increasing motivation and staff morale. Hence our account managers will be encouraged to leverage this sponsorship to when approaching prospects. Guests will enjoy complimentary Nespresso coffee throughout proceedings.
Lyreco became the exclusive distributor for Nespresso Business Solutions in Ireland and Hungary the beginning of this year. This strategic expansion opens new perspectives and gives an additional meaning to Lyreco’s focus on workplace solutions.
Lyreco and Nespresso have a shared vision to provide customers with extremely high levels of service. The partnership also ensures that Nespresso customers can now receive their capsules and machines orders the very next day. Prior to Lyreco’s involvement customers would have had a considerable wait as all orders came directly from Nespresso. The partnership has gone from strength to strength, to date there have been 145 machines and 450,000 capsules sold.
Lyreco are delighted to confirm that following 10 days audit we have successfully been re-certified for ISO 9001 and 14001.
During the recent audit all elements of the management systems were reviewed, both at the Head Office in Telford and a number of regional centres across the UK and Ireland.
Lyeco passed with flying colours with no non-conformities identified which is a great result for the business.
Manel Roura QSS Manager stated “To pass the audit and re-certification with flying colours is a testament to the business and how integral ISO9001 and ISO 1004 is to our business. We are continually looking for ways to improve our management systems and processes to ensure we are not only providing an excellent level of service to our customers but doing so in the most environmentally friendly manner”
Lyreco have today expanded its proposition to include best-in-class printing services provided by Xerox .
In conjunction Lyreco have also launched “YourLyreco”: a tool which can be found on the Lyreco webshop, and allows product customisation and online products printing.
Having launched promotional product personalisation during 2012, Lyreco today announces the addition of customised print services to its product portfolio with a new solution from Xerox. The print on demand service is initially available across the UK and Ireland.
This high quality print service will include business cards, letterheads and envelopes. Both promotional and printed products are now accessed through YourLyreco: a new tool located on the Lyreco webshop.
Carole Keane, Lyreco Marketing Director, said: “Extending our service offering to include printed material brings Lyreco closer to its vision: to provide the very best services and supply solutions to the workplace business community. Xerox is the ideal provider for Lyreco and we look forward to a relationship that will flourish in the future.”
Through its exclusive venture with Xerox, Lyreco now offers a fast, ecological, competitively priced service with free delivery, online validation and with a one -stop shopping solution for all the workplace needs. Taking full advantage of the tool’s ‘What you see is what you get’ interface, the service only requires users to follow a few simple steps to achieve the desired customisation.
Julie Hesselgrove, Group President of Communication and Marketing Services Europe at Xerox, said: “the opportunity to be the provider of a high quality print service for Lyreco is an exciting new venture for Xerox. Our global buying power and strategic sourcing capabilities ensures we will always deliver a best-in-class print on demand service, ideal for Lyreco’s workplace customers. I am sure our new collaborative working with Lyreco will bring positive results for all. ”
YourLyreco: An exceptional tool for on line personalisation !
In order to simplify Lyreco’s new service offerings for clients, the company has designed YourLyreco: accessed directly from the Lyreco webshop, the tool is a state-of-the-art online facility to personalise promotional and printed products.
Not only does the tool ensure that ‘What you see is what you get’, but its streamlined and ergonomic interface saves time and promotes customer autonomy. It also allows for an online approval process, sample ordering and very clear information on price and lead times.
John Watson Group Marketing Director said: “YourLyreco” is a simple, easy to use, market-leading web-to-print tool that will enable customers to efficiently manage their printing needs online.”
Lyreco announces the appointment of Samuel Avenel as Chief Operating Officer (COO) of Lyreco, effective from 3rd June
Lyreco has created a new COO position, reporting to the CEO Steve Law, with the objective of strengthening the management structure and speeding up the development of the new “workplace positioning” products and services .
The COO will be responsible for the “commercial proposition” and will oversee Marketing, Innovation, E.business, Group Sales Support, Global Accounts as well as IS and Logistics.
Samuel Avenel started his career as a Sales representative for Procter & Gamble. As his career developed, he held positions as Regional Sales Manager, Regional Director, National Sales Director, Marketing Distribution Director, Sales & Customer Service Director through such companies as P&G, Nestle, Orange and Honeywell.
Since 2005 he was employed in the Belron Group (Carglass/Autoglass), latterly as Managing Director Europe for the Specials Product Division. Of French origin, he has worked for a variety of international companies ,living in the UK on two separate occasions. Samuel is fluent in English, Spanish and, of course, French.
He will relocate to work out of Marly HQ in the coming months and he will undertake a thorough induction programme to gather a deep knowledge of the Lyreco business model and culture.
Lyreco is convinced Samuel will be a major asset to adapt the company to meet the challenges of the future.
Lyreco announces the launch of its new industry-leading Green Products Assessment process.
The detailed and precise methodology allows customers to easily identify environmentally preferable products on the Lyreco’s webshop and catalogue with a green tree symbol.
Further information accompanies each product, detailing why Lyreco deems the product preferable for the environment, providing an unprecedented insight into the product’s impact on the environment and allowing customers to buy green in confidence.
Lyreco’s new global vision for expansion is to become the single provider for all workplace needs!
Click the link to the PDF to find out more!
Lyreco is glad to announce the signature of a new strategic alliance with Officeday (Estonia, Latvia, Lithuania). This player is the historical leading distributor of stationery and office supplies in the Baltic States.
Officeday leads the office supplies distribution’s industry in the Baltic States with sales of EUR 21m in 2012. In the Baltics, the group was built up with several acquisitions (Aigas Nams –Latvia / Estonia, Tamore Finland / Estonia, Daily Service – Lithuania / Estonia). Trading under the brand “Officeday” since 2008, the new Lyreco’s partner is active in B2B contract sales to end-users and wholesale. Officeday also operates stationery retail in Lithuania with a mix of own (8) and franchise (14) stores.
The company employs over 200 people in its 3 operating countries and is headquartered in Riga (Latvia). Officeday is the only company to provide a pan-Baltic offer (account management, assortment, pricing) to its customers, granting the same quality of service level across the 3 different countries.
“We are thrilled to enter into alliance with Lyreco and to start working in a close relationship with an international workplace supplies solutions leader in order to consolidate our local leadership”, declared Martins Cakste, CEO of Officeday Baltics. “We are confident in our ability to deliver the best service in the Baltic States to Lyreco’s international customers”.
Steve Law, CEO of Lyreco declared “after a successful year 2012 with 6 new partnerships signed, we are delighted to start 2013 by announcing a new exclusive partnership expanding our worldwide coverage to 44 countries. Officeday’s partnership strengthens our European coverage which is the widest that can be offered to customers. This agreement also enables Lyreco to be the only contract stationer to offer a full coverage from the Nordic countries to the Baltic States”.
Lyreco are delighted to announce Lyreco as the exclusive distributor for Nespresso Business Solutions in Ireland effective from January 1st 2013. Lyreco has signed an agreement with Nespresso Business Services for the exclusive business to business distribution of coffee machines and capsules in the Irish and Hungarian markets. This new service will be launched on January 1st 2013 through dedicated sales teams operating a similar business model to the successful operation we have in Switzerland.
Established in 1986 Nespresso are the Worldwide Market leader in the coffee capsule market. For over eight years Nespresso have been offering their exceptional coffee to their Irish Business customers directly.
Lyreco have a very successful history with Nespresso in Switzerland, where we have been the exclusive distributor for the German speaking part for the past 15 years.
The Nespresso team is made up of a Sales Manager, Gordon Thompson, who has a team of Account Managers, Niall Kerbey, Elaine O’Sullivan and Izabela Lis, and also Alison Hendy who is the dedicated Nespresso Marketing Assistant and will exclusively work on this business from January.
Nespresso Business Solutions represents yet another fantastic opportunity for Lyreco’s strategic vision of developing more Workplace Solutions.
Lyreco is delighted to announce two strategic alliances with Akoffice (Turkey) and
Benir e-Store Solutions (India). These two players are leading distributors of stationery and office supplies in their respective markets.
Established in 1974 and based in Istanbul (Turkey), the Akçay family-owned company Akoffice is the leading office supplies distributor in Turkey with sales of TRY 43.1m (EUR 18.5m) in 2011. Akoffice is active in B2B direct sale to end-users and wholesale. The company provides a national coverage to its customers and employs 154 people.
The Akçay family also operates five stationery retails in the Istanbul area under the name Kirtasiye Dunyasi (“world of stationery”).
“We have had regular contacts with Lyreco for several years”, declared Alper Kisa, Deputy Managing Director of Akoffice. “We are now delighted to have signed this alliance in order to service Lyreco’s international customers in Turkey. We now want to further increase our leading position in Turkey with the support and great experience of Lyreco”.
Founded 10 years ago and headquartered in Bangalore (India), Benir e-Store Solutions is a leading B2B office supplies dealer able to service pan-India customers through its 8 locations in Bangalore, Chennai, Delhi, Gurgaon, Hyderabad, Kolkata, Mumbai, Pune. In 2005, Benir e-Store Solutions was the first player in the industry to develop an exclusive online in-house store concept in India. The company generated INR 370m of turnover (EUR 5.2m) in 2011. Benir e-Store Solutions is mainly owned by Mr. Hirji Narayan Patel family and employs about 120 people.
Hemanshu Naik, Director of the company, stated “Our association with Lyreco has come at the right time, when Corporate India is progressing toward working with a single vendor not only across India but also globally. We are very happy to partner with Lyreco for India and strongly feel that this strategic alliance will help us strengthen our market share and also meet Lyreco’s global requirements in India. We look forward to working with Lyreco and growing together in the future”.
Steve Law, CEO of Lyreco declared “we are delighted to announce two new exclusive partnerships expanding our worldwide coverage to 41 countries and more importantly covering these two main markets for our global accounts in line with our strategic plan”.
Lyreco has rewarded its top suppliers for 2011 at its annual ceremony, which brings together Lyreco’s key suppliers
This event is the pinnacle of a long evaluation process put in place
in order to judge the marketing and logistical performance of all suppliers.
Winners of the 2011 Lyreco Awards
The Awards were issued across eight categories and were presented by
Dave Walmlsey, Managing Director of Lyreco in the UK and Ireland and
Carole Keane, Lyreco’s Marketing Director.
• Best Logistics for under 35 SKU (stock keeping units): Mitsubishi Pencil
• Best Logistics for above 35 SKU (stock keeping units): Sealed Air
• Best Marketing Campaign: Bic UK Ltd
• Best EOS (Electronic Office Supplies): Energizer
• Best Paper: Sealed Air
• Best GOP (General Office Supplies): Avery Dennison
• Best Overall Supplier: Sealed Air
Lyreco also recognised Andrew Gilbert from Portucel as their Account Manager of the year.
Both Energizer and Sealed Air are now winners in their category for 2 years on the run, which is a fantastic achievement, and with Sealed Air winning 3 awards this year it is a true testament of the service they provide to Lyreco.
Carole Keane, Lyreco’s Marketing Director said “I am delighted with the results of the supplier performance assessment as the process enables us to identify key areas of development with our suppliers but also gives us an opportunity to recognise those suppliers that work incredibly hard to ensure our customers receive 100% satisfaction every time they place an order with Lyreco”.
Lyreco - core values at the heart of the selection process
Lyreco has always put ‘customer satisfaction’ at the heart of its strategy and as a result, expects the same level of commitment from its suppliers, whether that be in offering high quality products, an impeccable level of service, error-free deliveries or innovative marketing programmes, etc.
Lyreco have joined forces with Harper Adams a local college in Shropshire to reduce the amount of food waste sent to landfill from our Canteen at our Head Office in Telford.
Harper Adams was just one of three higher education institutions in England to have won a share of the £10 million set aside for ‘transformational’ projects under the Higher Education Funding Council for England’s Revolving Green Fund. The Anaerobic Digester plant, constructed in 2011, started generating heat and power at the end of April 2011.
Using farm and food waste, it is anticipated to offset campus carbon emissions more than three times over. Renewable electricity is produced from food and farm waste and provides a highly effective waste management system.
The waste is digested in the AD unit and recycled into a liquid fertiliser and compost, which can be used for the University College’s farm and grounds operations, reducing reliance on manufactured fertilisers.
• Creates renewable heat and electricity from waste
• Uses up to 12,000 tonnes of food waste that would otherwise have gone in to landfill
• Bacteria break down the organic matter in a tank releasing Biogas
• Biogas burnt to create heat and electricity
• Anticipated to save over 13,000 tonnes of CO2 per annum, offsetting campus carbon emissions more than three times over
• Other by-products of the process are a liquid fertiliser and compost that will be used on the college farm and grounds
All food waste created by the Lyreco Canteen and the surplus food left by employee’s meals at Lyreco's Head Office will now be segregated from the normal general waste. The food waste will collected and taken to Harper Adams Anaerobic Digester to create Biogas Energy and Digestate.
This is a fantastic opportunity for Lyreco to not only help the environment by reducing waste sent to landfill but our waste helps to create green energy & fuels.